I chose the Operations track because as an entrepreneurship student, I loved studying how to run a business and Operations is the engine that drives Synchrony. Because of the experience I gained in the BLP, I was able to hit the ground running in my first role following the BLP—an AVP in Customer Care Initiatives—where my goal is to make it as easy as possible for customers to utilize our digital service offerings.

Culture is especially important to me. As soon as I met the people from Synchrony, I knew they would accept me for who I am. Everyone lives the culture here—from sharing our skills in the community to being welcomed and included by the teams in each place I moved—and it starts at the top. Each of my experiences has been unique, but a common thread is that our leadership collaborated with me and invested in me every step of the way.

I joined Operations because I wanted to gain a true understanding of the customer experience. Operations also extends to our customer service technologies, as well as sourcing/supplier management—interesting aspects of business that I wanted to learn about.

Synchrony’s BLP Operations track delivered above and beyond my expectations. I’ve been able to build incredibly broad business acumen in a fun environment with amazing people. I do meaningful work and I see room for me to grow and move up at Synchrony.

Even back in college I had a passion for operations concepts, and in the Operations track in the BLP I knew I would get critical operations experience. Also, a rotational program was very appealing to me—I could try out different skills and focus areas (people, process and project management). That’s just what I’ve gotten, and now I also have a Six Sigma green belt!

My team immediately gave me many different responsibilities. I was impressed with how much trust the team had in me and how they brought the amazing culture to life every day. It was incredible to see how much I learned from my first couple of weeks  through my last rotation. Reflecting, I’ve grown in ways I never imagined and I’m not done yet. I’ve completed the program and so excited for what’s to come in my new role as AVP,  Strategy & Transformation Associate Project Manager.